Data Deletion Policy

Last Updated: June 8, 2025

At Digital Visibility, we respect your right to control your personal data. This Data Deletion Policy explains how you can request the deletion of your personal information from our systems, including data collected through our websites, applications, and third-party integrations.

Your Right to Data Deletion

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and other privacy regulations, you have the right to request that we delete your personal data. This right is also known as the "right to erasure" or "right to be forgotten."

What Data Can Be Deleted

Upon your request, we can delete the following types of personal data:

• Account information (name, email address, phone number)
• Profile information and preferences
• Usage data and analytics
• Communication history and support tickets
• Marketing preferences and subscription data
• Data collected through Facebook integrations and other social media platforms
• Third-party application data (Zapier, automation tools, etc.)
• Cookies and tracking data

How to Request Data Deletion

To request deletion of your personal data, you can:

Option 1: Email Request

Send an email to [email protected] with the subject line "Data Deletion Request" and include:

• Your full name
• The email address associated with your account
• Specific applications or services where you want data deleted
• Any additional identifying information to help us locate your data

Option 2: Contact Form

Visit our contact page and submit a data deletion request through our secure contact form.

Option 3: Phone Request

Call us during business hours to speak with our privacy team about your data deletion request.

Facebook and Social Media Data

If you have used our applications or services through Facebook or other social media platforms, we will:

• Delete all data we have collected from your Facebook account
• Remove any stored Facebook tokens or authentication data
• Delete conversation history and social media interactions
• Remove any analytics or usage data related to your social media activity

Note: You may also need to revoke app permissions directly through your Facebook settings or other social media platforms to prevent future data collection.

Processing Timeline

We will process your data deletion request according to the following timeline:

• Acknowledgment: We will acknowledge receipt of your request within 48 hours
• Verification: We may request additional information to verify your identity
• Processing: Data deletion will be completed within 30 days of verification
• Confirmation: You will receive confirmation once the deletion is complete

Third-Party Services

We work with various third-party services and platforms. When you request data deletion, we will:

• Remove your data from our direct systems immediately
• Contact third-party services (Zapier, analytics providers, etc.) to request deletion
• Provide you with contact information for third-party services where applicable
• Assist you in understanding how to request deletion directly from third parties

Limitations to Data Deletion

In some cases, we may not be able to delete all of your data immediately due to:

• Legal obligations requiring us to retain certain information
• Ongoing legal proceedings or investigations
• Legitimate business interests (e.g., preventing fraud)
• Technical constraints in backup systems (data will be deleted in next backup cycle)

We will inform you of any limitations and provide a timeline for when such data will be deleted.

Automated Deletion

In addition to manual requests, we automatically delete certain types of data:

• Inactive accounts after 3 years of inactivity
• Temporary files and cache data regularly
• Marketing data for users who unsubscribe
• Session and authentication tokens after expiration

Verification Process

To protect your privacy and prevent unauthorized deletion requests, we may ask you to verify your identity by providing:

• Government-issued photo identification
• Confirmation of account details
• Answers to security questions
• Access to the email address associated with your account

Contact Information

For any questions about data deletion or to submit a deletion request, please contact us:

Updates to This Policy

We may update this Data Deletion Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

This Data Deletion Policy is part of our comprehensive Privacy Policy and should be read in conjunction with our Terms and Conditions.